Home:Based Customer Service Agents - Erie

Home:Based Customer Service Agents — Erie

Ad details

Company Description:

Sitel is a global leader in the outsourcing call center industry, assisting large companies by helping manage their customer service needs. Sitel has over 57,000 associates across 26 countries throughout North and South America, Europe, Africa, Asia Pacific and the Middle East.

Job Description:

Sitel's WorkHome division is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. As a WorkHome associate, customer calls will be routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.Our clients come from various industries such as financial services, telecommunications, retail, hospitality, and health care. Sitels WorkHome team is vital to our company's service offerings. As a member of this team of dedicated professionals, you will build a career working for a global leader and enjoy the benefits of working from home.


Paid professional training attended from the comfort of your home

Medical and dental benefits for full:time employees


Hourly based pay with possible incentive opportunities

Vacation and holiday pay

Paid through direct deposit or total pay card (debit card)

Hired as an employee rather than independent contractor

Full and part:time shifts available

Employee discounts with Sitels many major brand:name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies.

Home Office Requirements (see website for a more detailed description of home office requirements) :: Your home office must be furnished with:

High speed internet(DSL or Cable)

Home office free from noise, distractions and interruptions during your shift

Telephone : analog or digital land line (strictly for work use during your shift)

Talents and Experience:

Prior customer service experience preferred

Sales experience a plus; all projects will involve sales

Self:motivated and able to work independently

Excellent verbal and listening skills

Professional and articulate voice

Ability to multi:task in several computer applications at once while holding a conversation with a customer

Enjoy working in a fast paced, and at times, hectic environment while maintaining a professional attitude